Find quick answers to common questions regarding our collections, delivery process, and product care. We are dedicated to providing a seamless experience from the moment you browse to the moment your piece arrives at your door.
How can I track my order?
Get all your package information using you tracking number from our "Track You Order" section.
What is your return policy?
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please email us at support@homemiyn.com stating your reason of return and attach images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).
Please send all returns to:
16009 Camino de la Cantera, Irwindale, California, 91702, US
Return Shipping Fee: Equivalent to 15% of the value of product will be the responsibility of the customer in cases of buyer's remorse returns, such as
- an item didn't fit
- didn't like the color/quality
- changed your mind
- ordered by mistake
- bought it somewhere else
- etc.
We only charge return shipping fee when you use our return labels. And please note that you need to send the package by yourself, as HomeMiYN doesn't offer pick up service.
And the requirement is that the product must be brand new and unused, also must be returned with the original packaging and all accessories. Otherwise, we will charge a restocking fee as below.
Restocking Fee: Equivalent to 15% of the value of the product will be the responsibility of the customer in cases of the product is no longer brand new that the value of the product decreases, because the product may has been
- used
- installed
- disassembled after installation
- some accessories are missing
- non-original packaging
- etc.
Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 5 business days.
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.
How much is the restocking fee?
Equivalent to 15% of the value of the product will be the responsibility of the customer in cases of the product is no longer brand new that the value of the product decreases, because the product may has been
- used
- installed
- disassembled after installation
- some accessories are missing
- non-original packaging
- etc.
How long will it take to get my orders?
Handling Time: 1-2 business days (Monday – Friday)
Transit Time: 3-5 business days (Monday – Sunday)
Total Delivery Time: 4-7 business days


